ITIL (IT Infrastructure Library) is the most systematic method of IT service management. It is a collection of elite IT practices that arose in the 1980s and eventually found their way into today’s IT business. One of the most commonly adopted principles in IT ecosystems has attracted large and small enterprises alike.
A certification in ITIL can help you advance your career and earn more money for two reasons. First and foremost, ITIL Foundation certification signifies that you can improve daily and long-term service as a best practice methodology. Second, ITIL’s scalability makes it useful in a wide range of industries. As a result, the knowledge and skills you gain will be transferable to a wide range of jobs. The following are just a few possible job routes you could choose after earning your ITIL certification.
What is ITIL®?
ITIL® is generally a collection of IT service management best practices (ITSM). It used to be called the ITIL (Information Technology Library), and its goal was to provide IT services for the business. A company’s ITSM and customer service can benefit from ITIL® frameworks.
The framework is not restricted to a particular sector, size, or kind of organization (private, public). Information Technology Service Management (ITIL) may be an excellent fit if you employ technology to manage services. In reality, ITIL is used in every industry worldwide, including IBM, HSBC, and NASA, globally recognized.
ITIL Foundation Certification: Why get it?
Certification is a method for IT workers to stay on top of the latest trends and be open to new opportunities as the field evolves. Because of ITIL’s status as the industry standard for IT service management frameworks, getting certified in the framework validates your skills while also giving you an advantage in the job market.
Because of their extensive knowledge of the IT environment and ability to notice potential problems promptly, companies seek ITIL-certified professionals. IT project managers in the IT service industries might benefit from ITIL certification.
You should pursue ITIL Foundation certification for the following reasons:
- The certificate will provide a fundamental understanding of IT Service Management concepts, theories, and principles.
- Improve your performance by better understanding how ITIL® is implemented in the company with the help of the training.
- Certified professionals stand out from the crowd because of their expertise and skill. Therefore, they obtain a better salary. Non-certified individuals cannot compare to their level of knowledge and experience.
- ITIL helps organizations improve quality and save costs by using people, processes, and technology effectively. ITIL® ensures uniformity across all management processes, resulting in improved service delivery efficiency.
Top ITIL® job roles
Obtaining an ITIL certification might earn you a sizable sum of money. ITIL certification can help you acquire a job, get a promotion, or advance your career, especially if you want to be the company’s chief technology officer (CTO).
- People-facing job roles
- Service Desk: When it comes to customer service, the service desk serves as the single point of contact. It responds to service requests and maintains contact with customers and other stakeholders. The service desk job is also in charge of conducting customer surveys and performing a first-line investigation.
- Business Relationship Manager: In an IT environment, a business relationship manager has a variety of responsibilities, such as service level manager and client account manager. Keeping the service provider-customer connection healthy is their job.
- Supplier Relationship Manager: A supplier relationship manager serves as a go-between for the IT department and the company providing the goods and services they provide. It’s up to them to make sure that all vendors and contracts offer good value for money.
Technology-facing job roles
- Incident Manager: Major incidents require the coordination of incident managers. In addition to producing management information, they are in charge of designing and implementing incident management systems.
- Problem Manager: The incident manager is followed by a problem manager responsible for following up on addressed issues. They look into the underlying causes of the case and strive to find a long-term solution.
- Change Manager: As the name suggests, IT service and structure changes are managed by ITIL change management, which coordinates the evaluation and approval process for those changes. The change manager’s role is to link the change management process and the rest of the IT infrastructure.
- Project Manager: Project managers are in charge of defining and maintaining project management standards and providing the resources required to complete IT projects on time and within budget. A project manager is heavily involved in the design and transition phases of the service lifecycle.
- Enterprise Architect: It is the job of an enterprise architect to organize and design all of the organization’s technology, ensuring that it is resilient, secure, and satisfies all of the organization’s present and future IT requirements. A proactive approach to IT design and infrastructure is demanded of this expert as well.
- Systems Developer: A systems developer is a person who works on both the design and implementation of computer systems. A systems developer is an essential member of the ITIL service management team since they work on everything from the release package to the deployed services.
- Systems Support: As a second support line, the systems support team contributes to new service development during the service design and transition phases. It is the job of a system support specialist to identify potential problems and suggest solutions.
An ITIL certification will give candidates the communication skills needed for a director job and their extensive IT expertise since it requires negotiating business change and service plans with internal and external stakeholders. ITIL training is unquestionably a wise investment, given how it may help you move up the corporate ladder and increase your earning potential.
Final verdict
Many enterprises worldwide have adopted ITIL as best practices, making it widely accepted in service management. With all its advantages, ITIL certification is quite popular and sought after, and ITIL-certified people are in high demand for IT framework management positions. The time has come to learn ITIL Foundation so that you can take advantage of the tremendous growth potential and employment prospects that will result from doing so.